10 Brisk Customer Experience Trends For 2022

CX trends 2022

Let us take a look at the top 10 CX trends for 2022:

1. Emphasis on online customer experience

2. Delivering security and trust

3. Rise of the “touchless” interface

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4. Highly refined personalization

5. Consumer emotion analytics

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6. Readiness to experiment

7. Customer service automation

8. Adopting a hybrid business model

9. Emergency response readiness

10. Quantifying customer satisfaction

This article was first published by SID Global Solutions.